Due to rules and regulations put in place by financial institutions, payment processing of CBD products and services isn't permitted.
For this reason, all payments are processed manually by agents in place.
- Select the desired product and add to cart.
- Proceed to the checkout page and fill out your shipping and billing information.
- Select the method through which you desire to pay for your order.
- An agent will contact you with instructions on how to finalize the buying process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- During the checkout process, make sure you put the correct shipping information.
- Send us a mail with the correct information if you made and error.
- Your order gets shipped to the desired address within 3 to 4 working days.
We are deeply sorry for any inconveniences during the shipping of your order if it ever occurs.
Below are the common causes of such occurrence:
- Wrong shipping address during checkout.
- Natural disasters or events.
- Public holidays.
- Congestion due to the number of orders received at a certain period of the year.
- A technical problem with the courier service or shipping company used.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 437 S Central Ave, Medford, OR 97501, United States.
To return your product, you should mail your product to:437 S Central Ave, Medford, OR 97501, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org